Rental goods, owned goods, and nongoods services are differentiated from one another on the basis of
A) degree of customer contact.
B) goal of service provider.
C) degree of labor intensiveness.
D) degree of tangibility.
Correct Answer:
Verified
Q12: The basic services that companies provide for
Q13: The supplementary services that companies provide for
Q14: Which statement concerning core and peripheral services
Q15: Although peripheral services may increase a firm's
Q16: Which statement concerning the degree of tangibility
Q18: Service provider training in interpersonal skills is
Q19: Training in interpersonal skills is LEAST important
Q20: Which of these is NOT a characteristic
Q21: Because many services cannot be physically stored
Q22: Services CANNOT be displayed or inspected before
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