Which of these is NOT a characteristic that differentiates services from goods?
A) High labor intensiveness
B) Intangibility of the service
C) Inseparability of the service from the service provider
D) Variability in quality
Correct Answer:
Verified
Q15: Although peripheral services may increase a firm's
Q16: Which statement concerning the degree of tangibility
Q17: Rental goods, owned goods, and nongoods services
Q18: Service provider training in interpersonal skills is
Q19: Training in interpersonal skills is LEAST important
Q21: Because many services cannot be physically stored
Q22: Services CANNOT be displayed or inspected before
Q23: The perishability attribute of services means they
Q24: Unused capacity cannot be stored and then
Q25: How well a repair is performed often
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