Service provider training in interpersonal skills is most important when
A) customer contact is high.
B) customer contact is low.
C) services are equipment-based.
D) rental goods are involved.
Correct Answer:
Verified
Q13: The supplementary services that companies provide for
Q14: Which statement concerning core and peripheral services
Q15: Although peripheral services may increase a firm's
Q16: Which statement concerning the degree of tangibility
Q17: Rental goods, owned goods, and nongoods services
Q19: Training in interpersonal skills is LEAST important
Q20: Which of these is NOT a characteristic
Q21: Because many services cannot be physically stored
Q22: Services CANNOT be displayed or inspected before
Q23: The perishability attribute of services means they
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