Training in interpersonal skills is LEAST important for a service provider when
A) nongoods services are involved.
B) the degree of customer contact is low.
C) the technical skill of the service provider is low.
D) the technical skill of the service provider is high.
Correct Answer:
Verified
Q14: Which statement concerning core and peripheral services
Q15: Although peripheral services may increase a firm's
Q16: Which statement concerning the degree of tangibility
Q17: Rental goods, owned goods, and nongoods services
Q18: Service provider training in interpersonal skills is
Q20: Which of these is NOT a characteristic
Q21: Because many services cannot be physically stored
Q22: Services CANNOT be displayed or inspected before
Q23: The perishability attribute of services means they
Q24: Unused capacity cannot be stored and then
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