Which of the following determinants of service quality encompasses the provider's name and reputation; possession of necessary skills; and trustworthiness, believability, and honesty?

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Assurance encompasses the provider's name and reputation; possession of necessary skills; and trustworthiness, believability, and honesty. Sympathy refers to caring and concern for the customer's needs, while responsiveness refers to prompt and timely service. Empathy pertains to understanding the customer's perspective and feelings.

Which of the Following Determinants of Service Quality Encompasses the Provider's