To arrive at the augmented product,a marketer must:
A) increase the frequency of advertising,to achieve high product recall in the minds of customers.
B) reduce prices to extents that cannot be matched by competitors.
C) go beyond expectations by offering levels of customer service that competitors cannot match.
D) meet the customer service expectations of customers.
Correct Answer:
Verified
Q47: Mass customization is also referred to as:
A)one-on-one
Q48: NikeID allows customers to build their own
Q49: When service recovery is necessary,customers are:
A)happy.
B)loyal.
C)satisfied.
D)unhappy.
Q50: Which of the following is considered to
Q51: A good source of information about how
Q53: Successful communities on the Internet offer participants:
A)discounts
Q54: Lands' End offers tailored clothing on its
Q55: For a car,which of the following will
Q56: "If you do not satisfy the customer
Q57: A group of customers who share information
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