"If you do not satisfy the customer the first time,you may not get a second chance." Identify this customer service principle.
A) great service is measured by customer satisfaction
B) service is the backbone of any business
C) compensation plans determine behavior
D) sales and service departments are complementary
Correct Answer:
Verified
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Q53: Successful communities on the Internet offer participants:
A)discounts
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Q57: A group of customers who share information
Q58: Those points of contact between the buyer
Q59: Loyalty programs are also known as:
A)frequency marketing.
B)one-on-one
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