When service recovery is necessary,customers are:
A) happy.
B) loyal.
C) satisfied.
D) unhappy.
Correct Answer:
Verified
Q44: Identify the core product for a car.
A)reliability
B)service
Q45: Which of the following statements is true
Q46: _ is a new process where a
Q47: Mass customization is also referred to as:
A)one-on-one
Q48: NikeID allows customers to build their own
Q50: Which of the following is considered to
Q51: A good source of information about how
Q52: To arrive at the augmented product,a marketer
Q53: Successful communities on the Internet offer participants:
A)discounts
Q54: Lands' End offers tailored clothing on its
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