If a customer states,"We've always done it one way.Why should we start something new?" they are conveying which of the following customer concerns?
A)Do I need your product?
B)Do I trust your company?
C)I don't really know you.
D)I need more time to consider your product.

Question

Quizplus · Accepted Answer

The customer is expressing doubt about whether they need the new product or service, since they have been doing things their old way for a long time. They may think that the new option is unnecessary, or may be resistant to change.

If a Customer States,"We've Always Done It One Way