Which of the following statements is True of managing resistance to change in an organization?
A) When managing resistance, the focus should be on changing the behavior of individuals in an existing system.
B) Action to deal with resistance should be based on a diagnosis of the causes.
C) Overt resistance should be actively discouraged as it is harmful.
D) Contingency approaches to managing resistance are more effective than are attraction strategies in all situations.

Question

Quizplus · Accepted Answer

When managing resistance to change, it is important to diagnose the causes of the resistance before taking any action. This allows for a targeted and effective approach that addresses the underlying issues. The other options have some flaws: A focuses on individuals rather than systems, C suggests suppressing resistance which can lead to further problems, and D implies that one approach is universally superior to another, which is not necessarily the case.

Which of the Following Statements Is True of Managing Resistance