Dawn walks into a customer's office with her sales presentation planned and immediately recognizes that the customer is upset about something.In this situation,Dawn should:
A) maintain a happy and cheerful demeanor.
B) sit down immediately to start with the presentation.
C) ask if she should come back some other time for the meeting.
D) say something funny in an attempt to lighten up the customer's mood.
E) do all of the above.

Question

Quizplus · Accepted Answer

It is important for Dawn to show empathy towards the customer and acknowledge their feelings. Asking if she should come back at a more convenient time shows that she is respectful of the customer's needs and is willing to work around their schedule. This also gives the customer the opportunity to address their concerns and possibly reschedule the meeting when they are in a better state of mind to discuss business. Options A, B, D are insensitive and will not help to alleviate the customer's upset demeanor. Option E is not necessary and could be counterproductive.

Dawn Walks into a Customer's Office with Her Sales Presentation