_____ is electronic communication initiated by the customer that can be used to take orders and for customer service.
A) B2C telemarketing
B) Inbound telemarketing
C) B2B telemarketing
D) Outbound telemarketing
E) Call center outsourcing

Question

Quizplus · Accepted Answer

Inbound telemarketing refers to electronic communication initiated by the customer, such as calling a customer service hotline or using a website's chat function to place an order or inquire about a product. B2C telemarketing involves calling potential customers, while B2B telemarketing involves calling other businesses. Outbound telemarketing refers to calls made by the company, such as cold calling or following up on leads. Call center outsourcing is the practice of hiring a third-party company to handle customer service or telemarketing tasks.

_____ Is Electronic Communication Initiated by the Customer That Can