While writing a customer satisfaction questionnaire,the marketing director for Brand X Bank came up with a set of questions that the customer should answer by circling a number between 1 and 7 where 1 meant that they were very dissatisfied by that aspect of their experience and 7 meant that they were very satisfied by that aspect of their experience.He is using _________ questions to collect this information.

Question

Quizplus · Accepted Answer

The given questions require customers to choose a number from a range of options. Therefore, it is a closed-ended question as it limits the customer's response to a specific set of options.

While Writing a Customer Satisfaction Questionnaire,the Marketing Director for Brand