Organizational learning occurs in which phase of the CRM process?
A) Knowledge discovery
B) Market planning
C) Analysis and refinement
D) Customer interaction
E) Direct sales
Correct Answer:
Verified
Q19: A data warehouse allows the firm to
Q20: Customer contact and access points are key
Q21: ROCI stands for _
A) Related Observable Customer
Q23: _ is a monetary number that represents
Q25: To use CRM,companies are _.
A) Redesigning the
Q26: For CRM to succeed, it must have
Q28: The main focus of CRM is on
Q29: Juana and Marta inherited a large auto
Q38: CRM is mainly used by the _
Q83: Customer loyalty is defined as _.
A)Repeat purchases
B)The
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