Question 1

In most organizations,praise and recognition are delivered by managers according to a ____ schedule of reinforcement.

Accepted Answer

Variable ratio schedules of reinforcement are most commonly used in organizations because they are unpredictable and therefore more motivating.

Question 2

Susan wants to learn how to do a "kickflip" on her skateboard.She goes down to the local skateboard park and watches how other skaters perform the move.After an hour of watching,Susan successfully executes a kickflip on her own board.Susan just engaged in:

Accepted Answer

Watching and learning from others performing the same action is known as vicarious learning. Susan observed other skaters doing a kickflip and learned how to do it herself.

Question 3

According to social learning theory,people use ____ to process visual experiences and use the memories of them to guide their behavior.

Accepted Answer

According to social learning theory, people use symbols, such as language and images, to process visual experiences and use the memories of them to guide their behavior. Self-control refers to an individual's ability to regulate their own behavior, while forethought refers to the ability to think about the consequences of one's actions. Vicarious learning refers to learning through observing the behavior of others.

Question 4

Social learning theory has five dimensions including all of the following except:

Accepted Answer

Self-symbolizing is not a dimension of social learning theory; the correct dimensions include self-efficacy, symbolizing, and self-control among others.

Question 5

The ____ reinforcement schedule leads to a very high performance level.

Accepted Answer

A variable ratio schedule tends to produce a high and steady rate of response, as the reinforcement is based on the number of responses but unpredictably so, leading to consistently high performance levels in an attempt to receive reinforcement.

Question 6

For vicarious learning to occur,several conditions must be met.Which of these is NOT one of the conditions?

Accepted Answer

For vicarious learning to occur, it's not necessary for the learner to be able to re-create the behavior immediately or at all. The key aspects involve observing the behavior, accurately perceiving it, and remembering it.

Question 7

An individual's estimate of his or her own ability to perform a specific task in a particular situation is that individual's:

Accepted Answer

The description given in the question matches the definition of self-efficacy, which refers to an individual's belief in their own ability to successfully perform a task in a specific situation. Self-management refers to the ability to regulate one's own behavior, thoughts, and emotions. Vicarious learning involves learning through observation of others, and empowerment refers to giving individuals the authority and resources to make decisions and take action.

Question 8

According to social learning theory,people use ____ to anticipate,plan,and guide their behaviors and actions.

Accepted Answer

The answer of According to social learning theory,people use ____...

Question 9

When a manager engages in ____,employees are given the authority,skills,and self-control to perform their tasks.

Accepted Answer

Empowerment involves giving employees the authority, skills, and self-control needed to perform their tasks effectively. This approach allows employees to take ownership of their work and make decisions that align with the goals of the organization. It is an effective way to engage employees and improve their job satisfaction, while also increasing productivity and creativity.

Question 10

According to the Across Cultures competency,Flowers: A Symbol of Love?,In ____,a dozen yellow roses are inappropriate-yellow suggests infidelity-and cut flowers by the dozen or any even number are unlucky.

Accepted Answer

In France, a dozen yellow roses are considered inappropriate because yellow suggests infidelity, and cut flowers in any even number are seen as unlucky. This cultural norm reflects the specific meanings and superstitions that different cultures attach to colors and numbers in the context of gift-giving.

Question 11

According to the Across Cultures competency,Flowers: A Symbol of Love?,the color red is used to ____ in Mexico.

Accepted Answer

The answer of According to the Across Cultures competency,Flowers: A...

Question 12

A manager looking for high and stable performance,starting soon,would be best using a ____ rather than ____ schedule of reinforcement.

Accepted Answer

A fixed ratio schedule involves providing reinforcement after a set number of responses or actions, while a fixed interval schedule provides reinforcement after a set amount of time has passed. These schedules provide consistent and predictable reinforcement, which can lead to high and stable performance. Variable schedules involve providing reinforcement at unpredictable intervals or after unpredictable numbers of responses, which can result in more inconsistent performance from employees. Therefore, the manager looking for high and stable performance would be best using a fixed ratio and fixed interval schedule of reinforcement.

Question 13

A manager wishing to maintain high levels of employee volunteerism for generally desirable overseas business trips would probably be most successful in maintaining a steady stream of volunteers if she rewards this behavior on a ____ schedule.

Accepted Answer

A variable interval schedule provides reinforcement at unpredictable time intervals, which tends to produce steady, consistent rates of response, making it effective for maintaining behaviors like volunteering.

Question 14

In Teams Competency: Steelcase,Inc. ,when new equipment is needed,the organization allows the team of employees who will be responsible for running the equipment to make the decision about what to buy and how it should be installed on the shop floor.This illustrates the organization's commitment to:

Accepted Answer

Empowerment involves giving employees the authority and resources to make decisions and take ownership of their work. Allowing the team of employees responsible for running the equipment to make the decision about what to buy and how it should be installed on the shop floor is a clear example of empowerment, as they are given the authority to make decisions that impact their work.

Question 15

In Teams Competency: Steelcase,Inc. ,team members who stay after their shifts to watch how other employees perform certain tasks are engaging in:

Accepted Answer

Vicarious learning involves observing others and learning from their experiences, which is exactly what team members who stay after their shifts to watch fellow employees are doing. This type of learning can help individuals develop new skills, improve existing ones, and enhance their performance overall.

Question 16

Julie Brown,an administrative assistant at Virginia Tech,had a new software package for graphics on her desk for a month.She knew that she had to learn how to use it even though her supervisor hadn't put any pressure on her to do so.She worked at home during the evenings so that she could master the new software.Julie learned how to use this new software through ____.

Accepted Answer

Julie demonstrated self-control by taking the initiative to learn the software on her own time without external pressure.

Question 17

____ asserts that learning is knowledge acquisition through the mental processing of information.

Accepted Answer

The answer of ____ asserts that learning is knowledge acquisition...

Question 18

Sean Connery receives a bonus every time he sells 100 cars at Sewell Motor Company.He is being reinforced according to a ____ schedule of reinforcement.

Accepted Answer

Sean Connery receives a bonus every time he sells 100 cars, this is an example of a fixed ratio schedule of reinforcement where the reinforcement is provided after a fixed number of desired behaviors.

Question 19

Employees with high self-efficacy believe all of the following except:

Accepted Answer

Employees with high self-efficacy believe in their own abilities and effort, and they do not attribute their successes or failures to luck. Therefore, option C is the exception as employees with high self-efficacy do not believe they will succeed based on luck but rather on their own efforts and abilities.

Question 20

A manager wants to maintain high quality products made at his plant.He uses random quality checks (after some number of units are produced)with bonuses for zero defects.He is using a ____ schedule of reinforcement.

Accepted Answer

The manager is using a variable ratio schedule of reinforcement because the bonuses are given after an unpredictable number of units are produced without defects. This schedule is based on the number of responses (units produced) rather than the passage of time.

Quiz 5: Learning Concepts to Improve Performance: Part B