When customers have questions about a product they've purchased, or problems using it, they can go online to the company's Web site to search for answers or interact with others with a similar problem. This is an example of:

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Searching a community support forum is a common way for customers to seek help and solutions for problems they encounter with a product. It allows them to connect with other customers who may have experienced similar issues and find solutions together.

When Customers Have Questions About a Product They've Purchased, or Problems