Alpine Auto Repair keeps a record of customer oil changes and sends a reminder postcard to its customers when it's time for the next oil change. This is an example of a ______ system.
A) customer relationship management
B) qualifying dimensions
C) a positioning matrix
D) geographic targeting
E) clustering

Question

Quizplus · Accepted Answer

This is an example of a customer relationship management system as it involves maintaining customer records and communication to improve customer satisfaction and retention.

Alpine Auto Repair Keeps a Record of Customer Oil Changes