Which of the following critical components requires management to clearly define the skills a service person must bring to a job?

Question

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The careful selection process in hiring frontline employees requires management to clearly define the skills a service person must bring to a job in order to ensure that they hire the right candidates for the job. A clear understanding of the required skills will help in creating an effective hiring process and avoid hiring the wrong candidates.

Which of the Following Critical Components Requires Management to Clearly