Which of the Following Is Visible in an Energetic Follow-Through

Which of the following is visible in an energetic follow-through process?

A) Managers providing training that focuses on specific social techniques,such as eye contact,smiling,tone of voice,and standards of dress
B) Managers providing training,support,and incentives necessary to give employees the capability and willingness to provide quality service
C) Managers demonstrating the behavior that they intend to reward employees for performing
D) Managers clearly defining the skills a service person must bring to a job