Some marketing-oriented firms give employees expanded authority to solve customer problems on the spot.This is known as:
A) training
B) deregulation
C) empowerment
D) commissioning
E) mediating

Question

Quizplus · Accepted Answer

Empowerment is the act of giving employees expanded authority to make decisions and solve customer problems on the spot. This helps improve customer satisfaction and loyalty as it eliminates the need for customers to wait for issues to be escalated to higher management.

Some Marketing-Oriented Firms Give Employees Expanded Authority to Solve Customer