As part of instituting an empowerment program,a marketing director should:
A) hire thirty new college graduates who have the latest training in marketing management techniques
B) create a customer-service department and place a key staff person in charge of the department
C) train the company's staff to judge of the quality of the products the firm produces
D) allow all non-management employees to resolve problems on their own without prior approval from their immediate supervisors
E) conduct a survey of the company's marketing staff to learn about employee morale

Question

Quizplus · Accepted Answer

Empowerment involves giving employees the authority and responsibility to make decisions and solve problems on their own. Allowing non-management employees to resolve problems without prior approval fits in with this concept. Option A is not related to empowerment, while options B and C focus on creating specific departments and training rather than empowering employees. Option E may be useful for understanding employee morale, but it does not necessarily lead to empowerment.

As Part of Instituting an Empowerment Program,a Marketing Director Should