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A Change Driver Is Considered to Be a Strategic and Very

Question 1

Multiple Choice

A change driver is considered to be a strategic and very often unavoidable cause for change, and can be both external and internal to the organisation. Continual improvement is an internal driver that strives to improve______________.


A) the introduction and operation of services
B) the increased leisure buying power
C) the emergence of new markets
D) the unemployment phenomenon

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