All of the following are things that can be done with CRM software EXCEPT:
A)The salesperson enters data about the customer that a customer service representative accesses later.
B)A technical support person enters information about a problem a customer had and the salesperson sees that the problem was resolved and calls the customer to follow up.
C)A customer logs in to the company's system to check on how much product the customer's competitor has ordered.
D)The marketing department sends out blasts for an email campaign using up-to-date email addresses for the company's customers.
E)Salespeople in the United States and customer service representatives in India share information on customers.

Question

Quizplus · Accepted Answer

CRM software is not meant to provide customers access to competitor information or any confidential information of other customers. This can lead to ethical and legal issues. All other options listed are possible actions that can be performed using CRM software.

All of the Following Are Things That Can Be Done