Howard Genks Works as a Sales Representative in a Company

Howard Genks works as a sales representative in a company that produces all kinds of hospital supplies.Recently,a prospective buyer walked into the store and spoke of how he was starting a non-profit organization to provide free treatment to children with cancer and required all furnishings for the ward to be designed specially for children.Howard quickly showed the client the range of beds and other hospital requirements the store had which were designed specifically for children to use.They also had rounded edges and colors that would appeal to children.Which of the following steps of the sales process is Howard executing in this scenario?

A) preapproach
B) handling objections
C) following up and cold calling
D) prospecting and qualifying
E) presentation and demonstration