Satisfaction is
A) the most important reaction a company can gain from consumers.
B) the strongest of all sentiments.
C) not a very good measure predicting future purchase behavior.
D) achieved in only 40% of all transactions.
E) both A and B are true
Correct Answer:
Verified
Q32: Spurious loyalty is the same as
A)inertial loyalty.
B)situation
Q33: Novelty seeking behavior may interrupt
A)divided loyalty.
B)latent loyalty.
C)situation
Q34: What type of loyalty characterizes a consumer
Q35: Consumers may buy a brand because of
Q36: Which is not true of customer complaints?
A)Most
Q38: The strongest of all relationships is a(n)
A)acquaintance
Q39: Which of the following is not an
Q40: Loyalty is probably most difficult to establish
Q41: Long term customers are felt to be
Q42: Long term customers are felt to be
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents