"Strangers"
A) warrant the highest investment since they are unfamiliar with a company's offerings.
B) can metamorphose into butterflies through loyalty programs.
C) can become a company's "apostles" when moved up the hierarchy of effects.
D) may be low profit initially but offer true potential.
E) warrant little or no investment.
Correct Answer:
Verified
Q41: Findings have shown that
A)by dealing with a
Q42: Companies have found that
A)it costs more to
Q43: Relationship marketing strategies befit companies most if
Q44: Two examples of relationship marketing are
A)horizontal and
Q45: "Butterflies" are
A)the type of customer every company
Q47: "Barnacles"
A)are the most loyal customer base because
Q48: Companies should invest the most in
A)butterflies.
B)true friends.
C)barnacles.
D)strangers.
E)all
Q49: Which term refers to a person's confidence
Q50: When exchange partners reach this, other primary
Q51: The major difference between relationship marketing and
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