Which of the following is an example of an external customer mindset?
A)I must understand the needs of my company.
B)It is critical to provide value to my company.
C)I am primarily interested in satisfying my company.
D)I must understand who buys my company's products and services.

Question

Quizplus · Accepted Answer

An external customer mindset focuses on understanding the needs and preferences of customers outside of the company. Choice D demonstrates this mindset by emphasizing the need to understand who buys the company's products and services. Choices A, B, and C focus on the needs of the company itself, indicating an internal customer mindset.

Which of the Following Is an Example of an External