Which of the following characteristics of relationship quality represents the consumer's view of the company and service providers as knowledgeable and capable?
A) Competence
B) Communication
C) Equity
D) Personalization
E) Sale orientation

Question

Quizplus · Accepted Answer

Competence refers to the consumer's perception of the company and service providers as knowledgeable and capable. It reflects the extent to which the consumer believes the service provider can deliver the promised service in a reliable and accurate way.

Which of the Following Characteristics of Relationship Quality Represents the Consumer's