Usually, Casey is very friendly with customers. Last week, however, she had a bad day, and lost her temper with a customer in front of her supervisor. If her supervisor rates her poorly on customer service, that supervisor may be making which type of error?

Question

Quizplus · Accepted Answer

The supervisor may be making a recency error, which means placing too much emphasis on the most recent behavior rather than considering overall performance. This is because Casey is usually very friendly with customers, but her one instance of losing her temper may overshadow her usual behavior in the supervisor's evaluation.

Usually, Casey Is Very Friendly with Customers