Figure 20-3
-Figure 20-3 above shows there are six stages in the personal selling process ("A" through "F")along with the objective(s)of each stage.If the salesperson's objective is to "ensure that the customer is satisfied with the product or service," what stage of the personal selling process is the salesperson engaged in?

Question

Quizplus · Accepted Answer

The objective of the follow-up stage is to ensure customer satisfaction and address any concerns or issues that may have arisen after the sale. Therefore, if the salesperson is focusing on ensuring customer satisfaction, they are likely in the follow-up stage of the personal selling process.

Figure 20-3 -Figure 20-3 Above Shows There Are Six Stages in the in the Personal