Before the development of Relationship Marketing in the late 1980s, companies
A) focused too intently on individuals and lost sight of the mass market.
B) focused too intently on institutional buyers and lost sight of final consumers.
C) focused too much on the sale and not enough on the relationship.
D) were not focused enough on the fourth P (people)
E) all of the above
Correct Answer:
Verified
Q27: True friends, according to Reinartz and Kumar,
Q28: Customer satisfaction can be measured in two
Q29: Relationship marketing is a
A)strategy.
B)philosophy.
C)tactic useful in B2C
Q30: The problem with transactional customers is that
A)companies
Q31: Which of the following is NOT true?
A)Relationship
Q33: Relationship marketing looks at which of the
Q34: Relationship marketing focuses on all but which
Q35: Relationship marketing has three basic features. Which
Q36: Relationship marketing can include all but which
Q37: In B2B environments, relationship marketing includes which
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