Which of the following is true of complaining behavior in customers?
A) An angry customer is more likely to complain than a disgusted consumer.
B) A collectivist customer is more likely to complain than an individualist consumer.
C) Disgusted consumers are very likely to complain.
D) Consumers high in price sensitivity are less likely to complain.

Question

Quizplus · Accepted Answer

Angry customers are more likely to express their dissatisfaction through complaints compared to disgusted consumers, who may simply disengage without voicing their concerns.

Which of the Following Is True of Complaining Behavior in Customers