Julie takes the time to identify with and understand her buyer's situation,motives,and feelings.Julie has developed:
A)Rejection understanding.
B)Buying signal skill.
C)Tenacity.
D)Empathy.

Question

Quizplus · Accepted Answer

By taking the time to understand her buyer's situation, motives, and feelings, Julie has developed empathy. Empathy is the ability to understand and share the feelings of others, which is an important skill for sales professionals to have in order to build rapport and establish trust with their clients. A) Rejection understanding is not relevant to the scenario described. B) Buying signal skill is also not relevant to the scenario described. C) Tenacity is perseverance and determination in the face of obstacles, which is not necessarily related to Julie's ability to understand her buyer's situation and feelings.

Julie Takes the Time to Identify with and Understand Her